Return & Refund Policy

We want you to be completely satisfied with your purchase. If you face any issues with your PingleCooler, here is how we can help.

1. Returns Window

You can request a return or replacement within 7 days of delivery if the product is damaged, defective, or if you received the wrong item.

2. Condition for Return

The product must be in its original packaging with all accessories, manuals, and tags intact. It should not be physically damaged by the customer.

3. How to Initiate a Return

Contact us on WhatsApp at 7665565393 with your order details and photos/videos of the damaged product. Our team will guide you through the process.

4. Refunds

Once the returned product is inspected and approved, refunds will be processed to your original payment method within 5-7 business days.

5. Non-Returnable Items

Products that have been used extensively, or damaged due to misuse, will not be eligible for return. Shipping charges (if any) are non-refundable.

For any return-related queries, contact us at 7665565393.